Q: How long will it take for my order to arrive? A: Delivery time within the United States is typically around 12 days. However, please note that delivery times may vary depending on the shipping address.
Q: What is your return policy? A: We offer a 30-day free return and exchange policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. All items must be returned in their original packaging and in new condition. Shipping charges for returns are the responsibility of the customer.
Q: Do your products come with a warranty? A: Yes, all products sold on SafetySprouts come with an 18-month limited warranty. This warranty covers defects in materials and workmanship under normal use. The warranty does not cover damages caused by misuse or improper installation.
Q: How can I contact your customer service? A: Our customer service team is available 24 hours a day, 7 days a week. You may contact us via email and we will respond within 24 hours.
Q: Are your product descriptions and specifications accurate? A: We strive to provide accurate product information on our website. However, we cannot guarantee that all information is complete, accurate, or up-to-date. Please review the product specifications and instructions carefully before making a purchase.
Q: Is my personal information safe when I shop on your website? A: Yes, we take the privacy and security of our customers' personal information very seriously. We use industry-standard encryption and security measures to protect your information. Your personal information will never be shared with third parties.